Privacy Policy

Last updated: 30 April 2026

This Privacy Policy explains how myCashflo.ai ("we", "us", "our") collects, uses, and protects information when you visit our website or use our AI voice collections service for building-materials suppliers.

1. Information we collect

• Contact details you provide via our forms — name, company name, phone number, email, emirate, and industry.
• Service data generated when you use myCashflo.ai — call recordings, transcripts, contractor contact records, invoice and payment status updates.
• Usage data — basic analytics about how you interact with our website (pages visited, device type, referrer).

2. How we use your information

• To contact you about a demo, onboarding, or support.
• To operate the myCashflo.ai service for your business — placing calls to your contractors and reporting outcomes back to you.
• To improve the quality and accuracy of our AI assistant.
• To comply with legal obligations.

3. Sharing of information

We do not sell your personal information. We share information only with service providers (such as cloud hosting, telephony, and analytics) who help us operate myCashflo.ai, and only to the extent necessary. We may also share information when required by law.

4. Data retention & residency

We retain personal information for as long as needed to provide the service and meet legal obligations. For UAE-based businesses, we can host your data within UAE-region infrastructure on request. You can request deletion of your data at any time by writing to hello@mycashflo.ai.

5. Security

We use industry-standard safeguards to protect your information, including encryption in transit and at rest, and access controls. No system is fully immune to risk, so we encourage you to share only the information needed for the service.

6. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, email hello@mycashflo.ai.

7. Cookies and tracking

We use cookies and similar technologies (including Meta Pixel) to measure ad performance and improve our website. You can control cookies through your browser settings.

8. Recorded calls

Calls placed by our AI assistant are recorded and transcribed for quality, audit, and dispute-resolution purposes. Recordings are stored securely and made available only to your authorised users and our support team.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes.

10. Contact

Questions about this policy? Email us at hello@mycashflo.ai.